Pet Care Client Services Specialist

Vicar Operating, Inc. dba VCA; Bakersfield (CA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid vacation

Sick days

401(k)

Pet discounts

Job summary

VCA Bakersfield Animal Hospital is seeking a Client Service Representative with at least one year of veterinary experience to be the welcoming face of the practice.

You will greet clients, schedule appointments, explain fees, process payments, and assist with pet care information while maintaining medical records and a neat reception area.

Shift options include evenings and weekends with a swing/shift differential; wage starts at $17.00 per hour, with comprehensive benefits.

Qualifications

• Minimum 1 year veterinary experience.
• Strong customer service and communication skills.
• Ability to explain fees and processing payments.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and contacting prospective clients.
• Presenting fees and processing payments.
• Recommending products and services, including prescriptions.
• Educating clients on general animal husbandry and non-medical pet care.
• Managing medical records and correspondence.
• Maintaining a clean and organized reception area and hospital lobby.
• Shift availability for evenings, night and weekends.

Skills

Customer service

Scheduling

Payments handling

Pet care knowledge

Job description

VCA Bakersfield Animal Hospital is seeking a Client Service Representative with at least one year of veterinary experience to be the welcoming face of the practice.

You will greet clients, schedule appointments, explain fees, process payments, and assist with pet care information while maintaining medical records and a neat reception area.

Shift options include evenings and weekends with a swing/shift differential; wage starts at $17.00 per hour, with comprehensive benefits.