Client Services Specialist – Payroll & HR Support

Paychex Deutschland GmbH; Saint Petersburg (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Paid time off

Job summary

Paychex Florida is seeking a customer service professional to support Paychex products via phone, email, chat, and other channels. You will follow guidelines to maintain excellent client relations and resolve claims and inquiries fairly.

Responsibilities include delivering quality service, following up on items, expanding product knowledge, identifying process improvements, mentoring teammates, and documenting all interactions.

Qualifications

• Bachelor's Degree - Preferred
• Degree in business/finance can be accepted in lieu of service experience
• customer service/call center experience is preferred
• 401k Retirement Services experience is preferred
• work schedule: 9am - 6pm EST

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures
• Identifies opportunities for process improvement and works with leaders to implement
• Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Documents all interactions
• Serves as a mentor for less experienced teammates
• Performs data input, maintaining strong prioritization and organization

Education

Bachelor's Degree - Preferred

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Paychex Florida is seeking a customer service professional to support Paychex products via phone, email, chat, and other channels. You will follow guidelines to maintain excellent client relations and resolve claims and inquiries fairly.

Responsibilities include delivering quality service, following up on items, expanding product knowledge, identifying process improvements, mentoring teammates, and documenting all interactions.