Client Care Specialist - HR & Payroll Support

Paychex; Saint Petersburg (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Paid time off

Job summary

Paychex ESR Services is seeking a customer service professional in Florida to deliver high-quality support to clients via phone, email, and chat. You will follow up on items to ensure timely completion and maintain detailed records of all client interactions.

The role involves using HRIS, Salesforce, and other Paychex systems, with a Monday–Friday 8am–5pm schedule. A Bachelor’s degree is preferred, and compensation is based on geographic location and experience.

Qualifications

• Bachelor's Degree preferred.
• Monday–Friday 8am–5pm.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements.
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
• Develops and maintains a basic working knowledge of one or more Paychex products.
• Performs data input, maintaining strong prioritization and organization.
• Documents all client interactions.

Education

Bachelor's Degree - Preferred

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Paychex ESR Services is seeking a customer service professional in Florida to deliver high-quality support to clients via phone, email, and chat. You will follow up on items to ensure timely completion and maintain detailed records of all client interactions.

The role involves using HRIS, Salesforce, and other Paychex systems, with a Monday–Friday 8am–5pm schedule. A Bachelor’s degree is preferred, and compensation is based on geographic location and experience.