Client Success Associate – Product Support

Paychex; City of Rochester (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Wellness programs

Tuition reimbursement

401(k) match

Adoption assistance

Financial assistance

Job summary

Paychex is seeking a customer service professional to support a single Paychex product. Under guidance, you will deliver service via phone, email, chat, and other channels, building knowledge of the product and processes.

You will use HRIS, Salesforce, Flex, Core Advanced, and ORS, document interactions, and manage data input with strong prioritization. This role emphasizes customer relationships, accuracy, and adherence to Paychex policies.

Qualifications

• Associate's Degree preferred.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Develops and maintains a basic working knowledge of a single Paychex product.
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
• Performs data input, maintaining strong prioritization and organization.
• Documents all interactions.

Education

Associate's Degree - Preferred

Job description

Paychex is seeking a customer service professional to support a single Paychex product. Under guidance, you will deliver service via phone, email, chat, and other channels, building knowledge of the product and processes.

You will use HRIS, Salesforce, Flex, Core Advanced, and ORS, document interactions, and manage data input with strong prioritization. This role emphasizes customer relationships, accuracy, and adherence to Paychex policies.