Client Services Specialist – HR & Payroll Solutions

Paychex; Sarasota (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

Paychex in Florida is seeking a Customer Service Associate to support Paychex ESR clients via phone, email, and chat. You will follow SLAs, document interactions, and gain exposure to HRIS and payroll systems while helping clients stay compliant with ACA requirements.

Bachelor's degree preferred; Monday–Friday 8am–5pm. Starting base pay is 20 per hour, with total rewards reflecting location, skills, and experience; Paychex emphasizes integrity, service, and teamwork.

Qualifications

• Bachelor's Degree - Preferred
• Monday-Friday 8am-5pm

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Develops and maintains a basic working knowledge of one or more Paychex products
• Performs data input, maintaining strong prioritization and organization
• Documents all client interactions

Education

Bachelor's Degree - Preferred

Job description

Paychex in Florida is seeking a Customer Service Associate to support Paychex ESR clients via phone, email, and chat. You will follow SLAs, document interactions, and gain exposure to HRIS and payroll systems while helping clients stay compliant with ACA requirements.

Bachelor's degree preferred; Monday–Friday 8am–5pm. Starting base pay is 20 per hour, with total rewards reflecting location, skills, and experience; Paychex emphasizes integrity, service, and teamwork.