Payroll & HR Tech Support Specialist

Paychex; Sarasota (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Adoption assistance

Paid time off

Job summary

Paychex is seeking a customer service professional in Florida to support Paychex products through phone, email, and chat channels. You will use HRIS, Salesforce, Flex, Core Advanced, and ORS to resolve client inquiries while maintaining accurate data and documenting interactions.

Overtime during peak seasons is required, with focus on service quality and timely follow-ups. Ideal candidates have a Bachelor’s degree and payroll/admin support experience.

Qualifications

• Bachelor's Degree preferred.
• Payroll/admin support experience preferred.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements.
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
• Develops and maintains a basic working knowledge of one or more Paychex products.
• Performs data input, maintaining strong prioritization and organization.
• Documents all client interactions.
• You will be required to work mandatory overtime during peak seasons to meet the demands of the business.

Skills

Payroll/admin support experience

Education

Bachelor's Degree - Preferred

Job description

Paychex is seeking a customer service professional in Florida to support Paychex products through phone, email, and chat channels. You will use HRIS, Salesforce, Flex, Core Advanced, and ORS to resolve client inquiries while maintaining accurate data and documenting interactions.

Overtime during peak seasons is required, with focus on service quality and timely follow-ups. Ideal candidates have a Bachelor’s degree and payroll/admin support experience.