Client Services & Reception Specialist

H&R Block, Inc.; Mocksville (NC); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and schedule appointments. You will help connect clients with the right tax professionals, ensure needs are met across in-person, phone, or virtual channels, and maintain a tidy office environment.

Ideal candidates have prior customer service experience, can multi-task in a fast-paced setting, and are proficient with Microsoft Office. Flexibility to work across multiple locations is preferred.

Formación

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsabilidades

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Conocimientos

Customer service

Multi-tasking

Organizational skills

Time management

Educación

High school diploma

Herramientas

Microsoft Office

Descripción del empleo

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and schedule appointments. You will help connect clients with the right tax professionals, ensure needs are met across in-person, phone, or virtual channels, and maintain a tidy office environment.

Ideal candidates have prior customer service experience, can multi-task in a fast-paced setting, and are proficient with Microsoft Office. Flexibility to work across multiple locations is preferred.