Client Services Advocate: Flexible Schedule & Impact

Acumen LLC; Honolulu (HI); On-site; USD 40,000 - 52,000; Full time

Job summary

Acumen LLC in Hawaii is seeking an organized Enrollment Support Specialist to assist clients through their lifecycle. You will handle inbound/outbound calls and emails, process paperwork, and perform data entry with high accuracy.

Responsibilities include coordinating with clients, understanding program rules, and communicating effectively with stakeholders. The role may require flexible hours, including weekends and holidays, to meet client needs.

Qualifications

• At least one year of data-entry experience.
• Experience in customer service or client relations.
• Ability to work in a fast-paced environment and handle fluctuating call volume.
• Strong written and verbal communication skills.
• Attention to detail and ability to work with multiple databases.
• Flexible schedule including weekends, weeknights, and holidays.
• Experience with several applications simultaneously.
• Ability to prioritize and meet deadlines.

Responsibilities

• Provide enrollment support to clients (employers and employees) during the enrollment process.
• Process related paperwork and manage electronic communications.
• Enter data accurately into multiple databases.
• Build and maintain relationships with clients and program contacts.
• Explain program rules to external and internal stakeholders.
• Serve as a liaison between clients and Acumen departments.
• Address client inquiries within contractual timeframes.
• Ensure compliance with state and federal guidelines.
• Support program growth through outreach and education.
• Collaborate with internal teams to resolve issues.
• Handle high volume of calls and emails.

Skills

Data entry

Customer service

Communication

Multitasking

Time management

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Internet

Email

PDF readers

Job description

Acumen LLC in Hawaii is seeking an organized Enrollment Support Specialist to assist clients through their lifecycle. You will handle inbound/outbound calls and emails, process paperwork, and perform data entry with high accuracy.

Responsibilities include coordinating with clients, understanding program rules, and communicating effectively with stakeholders. The role may require flexible hours, including weekends and holidays, to meet client needs.