Client Services Specialist

Paychex Deutschland GmbH; City of Rochester (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

Paychex is hiring in the United States to deliver high-quality client service across phone, email, chat, and other avenues. The role requires following up on items to ensure completion within SLA and using Paychex systems such as HRIS and Salesforce.

Responsibilities include data entry, maintaining organization, and documenting all client interactions while developing product knowledge. Monday–Friday 8am–5pm in a full-time capacity is typical.

Qualifications

• Bachelor's degree preferred.
• Standard full-time hours: Monday–Friday 8am–5pm.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements.
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
• Develops and maintains a basic working knowledge of one or more Paychex products.
• Performs data input, maintaining strong prioritization and organization.
• Documents all client interactions.

Education

Bachelor's Degree - Preferred

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Paychex is hiring in the United States to deliver high-quality client service across phone, email, chat, and other avenues. The role requires following up on items to ensure completion within SLA and using Paychex systems such as HRIS and Salesforce.

Responsibilities include data entry, maintaining organization, and documenting all client interactions while developing product knowledge. Monday–Friday 8am–5pm in a full-time capacity is typical.