Client Services Specialist Hybrid Support & CRM

Paychex; Phoenix (AZ); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Paid time off

Job summary

Paychex is seeking a customer service professional to support clients via phone, email, chat, and other channels. Under guidance, you will resolve claims and complaints following Paychex policies and procedures.

You will use HRIS, Salesforce, Flex, Core Advanced, and ORS, while building knowledge of Paychex products and maintaining organized data records. This role requires attention to SLAs and strong prioritization, with hours aligning to EST and Phoenix time where applicable.

Qualifications

• Bachelor's degree preferred; customer service experience is a plus.
• Willingness to work 11am-8pm EST (8am-5pm or 9am-6pm PHX time depending on time of year).
• Strong communication and problem-solving skills.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements.
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
• Develops and maintains a basic working knowledge of one or more Paychex products.
• Performs data input, maintaining strong prioritization and organization.
• Documents all client interactions.

Skills

Customer service

Active listening

Communication

Multitasking

Education

Bachelor's degree (preferred)

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Paychex is seeking a customer service professional to support clients via phone, email, chat, and other channels. Under guidance, you will resolve claims and complaints following Paychex policies and procedures.

You will use HRIS, Salesforce, Flex, Core Advanced, and ORS, while building knowledge of Paychex products and maintaining organized data records. This role requires attention to SLAs and strong prioritization, with hours aligning to EST and Phoenix time where applicable.