Client Services & Shipping Coordinator

Pace Analytical Services, LLC; Woodcliff Lake (NJ); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision

401K

Paid time off

Life insurance

Sick days and vacation days

HSA

Wellness program

Tuition reimbursement

Job summary

Pace Analytical Services, LLC in Woodcliff Lake, NJ is hiring a Client Services Support to handle sample shipping, cooler management, and client communications in a fast-paced lab environment.

The role emphasizes accurate order processing, insightful use of LIMS, and safe handling of coolers and supplies. A high school diploma and basic shipping systems knowledge are preferred. This full-time position offers comprehensive benefits.

Qualifications

• High school diploma or equivalent preferred.
• Basic computer skills and familiarity with shipping systems.
• Strong attention to detail and organizational skills, particularly with high volume of coolers and information.
• Ability to communicate professionally with clients, couriers, and internal teams.
• Ability to review project or sample information, follow routing guidance, and determine when to ask for assistance.
• Strong multitasking and time-management skills to handle fast-paced tasks.

Responsibilities

• Order Processing: Build customer orders based on LIMS information; generate paperwork and labels; verify bottles, labels, and packing materials match project requirements.
• High-Volume Shipping: Prepare and ship a large volume of coolers and packages via FedEx with accuracy and on-schedule.
• Shipping Labels and Technology: Create shipping labels, track packages, and verify delivery using FedEx and basic systems.
• Client Service: Interact professionally with clients during sample drop-offs, pickups, and shipping communications; coordinate with internal teams as needed.
• Sample Receiving: Determine appropriate Pace laboratory and ensure samples are shipped to correct destination.
• Cooler Cleaning and Cross-Contamination Prevention: Sanitize coolers and prepare for reuse.
• Stock and Supply Support: Assist with receiving, organizing, and restocking supplies and packing materials.
• Safety and Organization: Maintain a clean, organized, and safe work area; follow procedures and shipping requirements.

Skills

Attention to detail

Communication

Multitasking

Time management

Reliability

Teamwork

Physical stamina

Education

High school diploma or equivalent

Tools

Shipping systems

Job description

Pace Analytical Services, LLC in Woodcliff Lake, NJ is hiring a Client Services Support to handle sample shipping, cooler management, and client communications in a fast-paced lab environment.

The role emphasizes accurate order processing, insightful use of LIMS, and safe handling of coolers and supplies. A high school diploma and basic shipping systems knowledge are preferred. This full-time position offers comprehensive benefits.