Client Services & Scheduling Specialist – Ann Arbor

Community Pest Solutions; Ann Arbor (MI); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

PTO

SIMPLE IRA

Employer match

Job summary

Community Pest Solutions in Ann Arbor, MI is seeking a Customer Service Specialist to support day-to-day operations, primarily handling phone calls, emails, scheduling, and basic office tasks. A friendly demeanor and strong organization help ensure smooth client interactions and team coordination.

The role focuses on maintaining schedules for technicians, managing client communications, and keeping the office organized while delivering excellent customer service.

Qualifications

• Experience as an office administrator or office assistant.
• Proficiency with Google Workspace (Sheets, Docs, Drive).
• Excellent written and verbal communication.

Responsibilities

• Answering new and current client phone calls
• Clearly communicate and set proper expectations for service offerings to clients
• Schedule new and existing client appointments
• Manage incoming text messages, web inquiry forms and emails
• Manage daily scheduling needs of technicians
• Manage recurring client services
• Provide friendly and efficient customer service
• Work closely with office team to maintain schedule optimization for all technicians
• Maintaining a clean and organized workplace
• Maintain accurate and updated notes in our CRM tracking system

Skills

Office administration experience

Google Workspace proficiency

Excellent communication

Multitasking ability

Tools

Google Workspace

Job description

Community Pest Solutions in Ann Arbor, MI is seeking a Customer Service Specialist to support day-to-day operations, primarily handling phone calls, emails, scheduling, and basic office tasks. A friendly demeanor and strong organization help ensure smooth client interactions and team coordination.

The role focuses on maintaining schedules for technicians, managing client communications, and keeping the office organized while delivering excellent customer service.