Customer Service Specialist

Community Pest Solutions; Ann Arbor (MI); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

PTO

SIMPLE IRA

Employer match

Job summary

Community Pest Solutions in Ann Arbor, MI is seeking a Customer Service Specialist to support day-to-day operations, primarily handling phone calls, emails, scheduling, and basic office tasks. A friendly demeanor and strong organization help ensure smooth client interactions and team coordination.

The role focuses on maintaining schedules for technicians, managing client communications, and keeping the office organized while delivering excellent customer service.

Qualifications

• Experience as an office administrator or office assistant.
• Proficiency with Google Workspace (Sheets, Docs, Drive).
• Excellent written and verbal communication.

Responsibilities

• Answering new and current client phone calls
• Clearly communicate and set proper expectations for service offerings to clients
• Schedule new and existing client appointments
• Manage incoming text messages, web inquiry forms and emails
• Manage daily scheduling needs of technicians
• Manage recurring client services
• Provide friendly and efficient customer service
• Work closely with office team to maintain schedule optimization for all technicians
• Maintaining a clean and organized workplace
• Maintain accurate and updated notes in our CRM tracking system

Skills

Office administration experience

Google Workspace proficiency

Excellent communication

Multitasking ability

Tools

Google Workspace

Job description

Join Our Team as a Customer Service Specialist!

Are you an organized and detail-oriented individual looking for a positive and efficient work environment? Community Pest Solutions is looking for a friendly and dynamic Customer Service Specialist to join our team in Ann Arbor, MI. If you are a proactive problem solver who enjoys helping clients and working to ensuring smooth day-to-day operations, we'd love to hear from you!

About Community Pest Solutions

At Community Pest Solutions, we pride ourselves on delivering exceptional pest control services with a focus on customer satisfaction and relationships. Our team is dedicated to providing a positive experience and pest-free environment for all of our clients. Our office plays a crucial role in maintaining our high standards of service.

Your Role as a Customer Service Specialist

As a Customer Service Specialist, you will be the foundation of our current and new client communication. You will handle a variety of administrative tasks to keep our office running smoothly, largely managing phone calls and emails, schedules, and some smaller tasks such as maintaining office supplies. A friendly demeanor and excellent organizational skills will ensure that our clients and team feel supported and valued.

Key Responsibilities

• Answering new and current client phone calls
• Clearly communicate and set proper expectations for service offerings to clients
• Schedule new and existing client appointments
• Manage incoming text messages, web inquiry forms and emails
• Manage daily scheduling needs of technicians
• Manage recurring client services
• Provide friendly and efficient customer service
• Work closely with office team to maintain schedule optimization for all technicians
• Maintaining a clean and organized workplace
• Maintain accurate and updated notes in our customer relationship management tracking system

Qualifications

• Proven experience as an office administrator, office assistant, or relevant role
• Proficient in use of Google Workspace (excel, word, google drive)
• Ability to multitask and see the larger picture
• Excellent at communication, both written and verbal
• Helpful but not required: familiar with the Washtenaw County area
• No pest control experience necessary

Compensation & Benefits

• $26 hour
• 72 hours of PTO / sick time per year
• SIMPLE IRA + employer match
• Health & Dental insurance for you + your family

Working Hours & Location

• Monday through Friday
• Shifts are scheduled either 9am - 5pm or 10am - 6pm
• This position is located on site at our main office which is located on Jackson Ave, just past Menards in Ann Arbor, MI.