Customer Service & Scheduling Pro — Pest Services

A; East Meadow (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401(k) plan with 5% company match

Vacation and holiday pay

Training on pest control services

Career growth opportunities

Job summary

A&C Pest Management is seeking a friendly, detail-oriented Customer Service Representative to join our pest control team. You will be the first point of contact, handling inquiries, scheduling appointments, and resolving concerns to ensure customer satisfaction.

We value initiative, a positive attitude, and a commitment to excellent service. This is a great opportunity to grow within a family-owned company that prioritizes training and team support.

Qualifications

• Education: High school diploma or equivalent; additional education is a plus.
• Experience: Previous customer service experience in pest control or service industry preferred.
• Familiarity with scheduling software or CRM tools advantageous.

Responsibilities

• Answer inbound calls, emails, and messages professionally and courteously.
• Assist customers with questions regarding pest control services, pricing, and treatment options.
• Resolve customer concerns effectively and escalate issues when necessary.
• Schedule pest control appointments and route technicians efficiently.
• Confirm and remind customers of upcoming service appointments.
• Monitor the daily schedule to ensure timely service delivery.
• Promote and upsell additional services or maintenance plans.
• Provide accurate information on service packages, warranties, and terms.
• Process service agreements and ensure all necessary documentation is complete.
• Maintain accurate customer records in the company database.
• Process payments and manage billing inquiries.
• Generate and review service reports for accuracy.
• Communicate effectively with technicians and management to ensure seamless operations.
• Provide feedback on customer trends and recurring issues to improve processes.

Skills

Communication

Organizational skills

Multitasking

Problem-solving

Microsoft Office

Active listening

Education

High school diploma

Tools

Scheduling software

CRM tools

Job description

A&C Pest Management is seeking a friendly, detail-oriented Customer Service Representative to join our pest control team. You will be the first point of contact, handling inquiries, scheduling appointments, and resolving concerns to ensure customer satisfaction.

We value initiative, a positive attitude, and a commitment to excellent service. This is a great opportunity to grow within a family-owned company that prioritizes training and team support.