Client Services & Scheduling Specialist

Tcn Behavioral Health Services Inc; Urbana (OH); On-site; USD 18,000 - 25,000; Full time

Job summary

TCN Behavioral Health Services Inc. seeks an organized receptionist to greet clients, verify demographics and insurance, process payments, and schedule appointments.

You will coordinate with clinical staff, answer calls, and maintain accurate records in the EHR system while upholding HIPAA standards. The role requires professionalism, strong communication, and the ability to manage busy front desk operations with accuracy and empathy.

Qualifications

• High School Diploma or equivalent required.
• First Aid/CPR certification required.
• At least 1 year in direct customer service.
• Experience with multi-line phone systems and computer software.
• Knowledge of HIPAA standards.
• Experience with Electronic Health Records.

Responsibilities

• Greets and assists clients and visitors in a professional manner.
• Checks in clients for appointments and verifies demographics/insurance with high accuracy.
• Collects payments and issues receipts; secures funds in the safe.
• Answers phones promptly and manages voicemails within 24 hours.
• Schedules appointments and maintains clinician calendars to avoid conflicts.
• Maintains waiting areas and coordinates with clinic staff as needed.
• Performs general clerical duties and supports billing and records staff.

Skills

Active listening

Data entry

Customer service

Communication

Education

High School Diploma or Equivalent

First Aid/CPR Certification

Tools

Microsoft Office

Electronic Health Records

Job description

TCN Behavioral Health Services Inc. seeks an organized receptionist to greet clients, verify demographics and insurance, process payments, and schedule appointments.

You will coordinate with clinical staff, answer calls, and maintain accurate records in the EHR system while upholding HIPAA standards. The role requires professionalism, strong communication, and the ability to manage busy front desk operations with accuracy and empathy.