Client Services Representative

NVA General Practice; Casa Grande (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k)

Life Insurance (Basic, Voluntary &

Short Term Disability

Paid Time Off

Discounted Veterinary Care

EAP (Employee Assistance Program)

Paid holidays

Community impact

Job summary

Casa Grande Animal Hospital is seeking a friendly receptionist to join our team. You will manage front desk duties, greet clients, and coordinate appointments while maintaining compassionate client care for dogs, cats, and farm animals.

The role requires excellent communication, multitasking, and familiarity with veterinary terminology. Experience with Avimark is preferred. Join a supportive clinic that values community service and patient care.

Qualifications

• Knowledge of veterinary terminology and client communication.
• Ability to work independently on assigned tasks and accept direction.
• Strong organizational and multitasking abilities.
• Clear verbal and written communication under pressure.

Responsibilities

• Check in and check out clients.
• Dispense prescription items per vet instructions.
• Schedule appointments and phone-based scheduling.
• Maintain accurate client records with Avimark.
• Provide excellent customer service with empathy and professionalism.

Skills

Empathy

Verbal communication

Written communication

Organizational skills

Critical thinking

Stress management

Tools

Avimark

Job description

Casa Grande Animal Hospital is looking to add a quality team member. Our clinic is located halfway between Phoenix and Tucson. It is a quick 25 min drive from the Chandler area. Our clinic has been serving the community since 1962. We are a full-service animal hospital providing veterinary care to dogs, cats and large farm animals. We offer services such as wellness vaccines, sick exams, emergency services, surgical services, x-rays, ultra sound and farm calls.

Here at Casa Grande Animal Hospital our team is committed to providing each client and pet with incredible veterinary services. We strive for Good Culture for our Employees. If you are a passionate and caring team player we are looking for a Positive Team Member for this fast paced client, who can multitask, but at the same time give "Excellent Customer Service"! Great Customer Service Skills is a must.

As a Receptionist You Will

• Schedule: 4 days a week, 10 hour shifts
• We are open Mon-Sat 8AM-6PM, schedules are usually 7:30AM- 6PM, 8AM-6PM or 9AM-7PM
• Check In and Check out Clients
• Dispense Prescription items per Vet instructions
• Schedule appointments
• Phone skills to make calls and assist with scheduling
• Prioritize multiple tasks in a calm, organized manner
• Use Avimark to add documentation and update client records
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

Responsibilities / Qualifications

• Knowledge of veterinary medical terminology and procedures.
• Experience with Avimark is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off - for eligible positions only
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 2,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• 6 paid holidays and 2 floating holidays
• 4 weeks paid short term
• Opportunity to make an impact in your community!