Client Services Representative

Casa Grande Animal Hospital; Casa Grande (AZ); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Vision)

401k

Life Insurance (Basic, Voluntary &

AD&D)

Short Term Disability

Paid Time Off - eligible positions

Discounted Veterinary Care

EAP (Employee Assistance Program)

Paid holidays

Short term sick time included

Job summary

Casa Grande Animal Hospital is seeking a positive team member to join our fast-paced reception area. You will check in/out clients, schedule appointments, and dispense prescribed items per Vet instructions while maintaining a friendly, professional demeanor.

We open Mon-Sat, with four 10-hour shifts weekly. Avimark experience is preferred; strong phone and written communication skills are essential to deliver excellent customer service to clients and patients alike.

Qualifications

• Knowledge of veterinary terminology and procedures.
• Experience with Avimark preferred.
• Ability to work independently and manage multiple tasks.
• Strong organizational and time-management skills.
• Good judgment and ability to handle stressful situations.
• Excellent verbal and written communication skills.

Responsibilities

• Check in and check out clients in a friendly, organized manner.
• Dispense prescription items per Vet instructions.
• Schedule appointments and manage phone inquiries.
• Use Avimark to document and update client records.
• Maintain a positive attitude with clients, pets and teammates.
• Demonstrate empathy toward clients and treat pets with compassion.

Skills

Vet terminology

Avimark experience

Independent work

Organizational skills

Critical thinking

Verbal and written communication

Tools

Avimark

Job description

Casa Grande Animal Hospital is looking to add a quality team member. Our clinic is located halfway between Phoenix and Tucson. It is a quick 25 min drive from the Chandler area. Our clinic has been serving the community since 1962. We are a full-service animal hospital providing veterinary care to dogs, cats and large farm animals. We offer services such as wellness vaccines, sick exams, emergency services, surgical services, x-rays, ultra sound and farm calls.

Here at Casa Grande Animal Hospital our team is committed to providing each client and pet with incredible veterinary services. We strive for Good Culture for our Employees. We are looking for a Positive Team Member for this fast paced client, who can multitask, but at the same time give "Excellent Customer Service"! Great Customer Service Skills is a must.
As a Receptionist you will:

~ Schedule: 4 days a week, 10 hour shifts

We are open Mon-Sat 8AM-6PM, schedules are usually 7:30AM- 6PM, 8AM-6PM or 9AM-7PM

~ Check In and Check out Clients

~ Dispense Prescription items per Vet instructions

~ Schedule appointments

~ Phone skills to make calls and assist with scheduling

~ Prioritize multiple tasks in a calm, organized manner

~ Use Avimark to add documentation and update client records

~ Maintain a positive attitude in all interactions with clients, pets and other teammates.

~ Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

Responsibilities / Qualifications:

• Knowledge of veterinary medical terminology and procedures.
• Experience with Avimark is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off - for eligible positions only
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 2,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• 6 paid holidays and 2 floating holidays
• 4 weeks paid short term
• Opportunity to make an impact in your community!

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.