Client Services Representative

Star Valley Veterinary Clinic; Oro Valley (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental insurance

Vision insurance

Professional development

Job summary

Sahuaro Vista Veterinary Clinic in Oro Valley, AZ, is seeking a Customer Service Representative (CSR) to join our front desk team. This role supports clients and patients in a fast-paced veterinary environment, delivering warm, empathetic service.

Experience in veterinary or medical front desk is preferred; exceptional customer service is essential. We offer comprehensive benefits, ongoing training, and a collaborative team culture focused on growth and care for people and pets.

Qualifications

• Exceptional customer service required; veterinary or medical front desk experience preferred, but not mandatory.
• Strong multitasking and problem-solving abilities are essential.
• Comfortable learning new software and handling a fast-paced front desk environment.

Responsibilities

• Welcoming clients and their pets with warmth and professionalism.
• Managing a multi-line phone system: answer questions, schedule appointments, route messages.
• Check clients in/out, manage invoices, process payments, balance daily drawer.
• Maintain clear, concise communication via phone, email, and text.
• Assist clients with pharmacy pickups, prescription food orders, and basic care inquiries.
• Update and maintain electronic medical records with high attention to detail.

Skills

Customer service

Multitasking

Problem solving

Communication

Tools

EMR software

Job description

Hospital Name: Sahuaro Vista Veterinary Clinic

Job Type: Support Staff

Description & Requirements

Customer Service Representative (CSR)

Company: Sahuaro Vista Veterinary Clinic

Job Type: Full-Time / Part-Time

Experience: Previous veterinary or medical front desk experience preferred, but excellent customer service experience is a must!

About Us

At Sahuaro Vista Veterinary Clinic, we believe that an exceptional client experience starts with an empowered, appreciated team. As the first and last face our clients see, our Customer Service Representatives are the heartbeat of our hospital. If you love working with people and pets, thrive in a fast-paced environment, and want to be part of a culture where your hard work is celebrated, we want you on our team!

Why Join the Sahuaro Vista Family?

We set ourselves apart by investing heavily in our workplace culture, ensuring our front-of-house team feels entirely supported by leadership and medical staff alike.

A Culture of Appreciation: From regular 1:1 check-ins to staff appreciation initiatives, we prioritize a positive, respectful environment where you are never just a number.

A Truly Collaborative Team: We pride ourselves on strong communication and mutual respect between our front desk and our medical team.

Professional Growth: We provide comprehensive training and love supporting our team members as they develop their professional skills.

What You'll Do

As a CSR, you are the ultimate multi-tasker and the bridge between our clients and medical staff. Your daily impact will include:

Welcoming clients and their pets with a warm, empathetic, and professional demeanor.

Managing a multi-line phone system—answering questions, scheduling appointments, and routing messages accurately.

Checking clients in and out, managing invoices, processing payments, and accurately balancing a daily drawer.

Maintaining clear, concise, and professional communication via phone, email, and text platforms.

Assisting clients with pharmacy pickups, prescription food orders, and basic preventative care inquiries.

Managing and updating electronic medical records with high attention to detail.

What We Are Looking For

Experience: Exceptional customer service experience is required. Previous experience in a veterinary hospital or medical office is a major plus.

Skills: Strong multitasking abilities, comfortable learning new software, and a solid knack for problem-solving.

Mindset: An empathetic, positive attitude. You should genuinely enjoy helping people and thrive in a collaborative team setting.

Communication: Excellent verbal and written communication skills, with the ability to stay calm and compassionate under pressure.

Benefits & Compensation

Competitive hourly pay (commensurate with experience).

Comprehensive health, dental, and vision insurance.

Paid Time Off (PTO) and holiday pay.

Ongoing training and professional development.