Client Services & Records Specialist

SPS North America Inc.; Portland (ME); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Paid Time Off

Job summary

SPS North America Inc. is seeking a Client Service Associate to work on-site with clients, ensuring the security and preservation of records.

The role emphasizes exceptional customer service, accurate information delivery, and strict adherence to retention schedules. Key responsibilities include handling inquiries via multiple channels, filing and retrieving documents, and coordinating information flow while maintaining confidentiality and professionalism.

Qualifications

• High School Diploma or equivalent required.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and common office software.

Responsibilities

• Monitor and listen to customers to understand inquiries and requests in order to provide accurate information and prompt assistance.
• File and retrieve documents as required either, hard copy, electronically or microfiche
• Coordinate information creation, receipt, storage retrieval and disposition
• Catalog electronic records in accordance with established procedures and records management standards.
• Ensure security and preservation of records in records centers and inactive records
• Exhibit excellence in customer service and the ability to serve others
• Ensure application of retention schedules to inactive records
• Answer verbal, telephone, written and E-mail inquiries, regarding records requests in an efficient manner
• Prepare new files within the records system guidelines
• Other duties as assigned
• Results oriented
• Driven by client satisfaction
• Excellent presentation and interpersonal skills
• Excellent written and oral communication skills
• Expert in customer service skills, professional attitude and appearance
• Good organizational skills
• Ability to maintain confidentiality
• Able to speak clearly so listeners understand, identify and understand the speech of another person
• Strong initiative required; ability to work independently with minimal direct supervision
• Flexibility in dealing with simultaneous projects
• Ability to learn skills quickly
• Reading, writing, and arithmetic skills required

Skills

Customer service

Communication skills

Organizational skills

Confidentiality

Independent work

Multitasking

Education

High School Diploma or equivalent

Tools

Outlook

Word

Excel

Job description

SPS North America Inc. is seeking a Client Service Associate to work on-site with clients, ensuring the security and preservation of records.

The role emphasizes exceptional customer service, accurate information delivery, and strict adherence to retention schedules. Key responsibilities include handling inquiries via multiple channels, filing and retrieving documents, and coordinating information flow while maintaining confidentiality and professionalism.