Client Services Receptionist — Tax Season

H&R Block, Inc.; Reidsville (NC); On-site; USD 24,000 - 32,000; Part time

Job summary

H&R Block, Inc. in Greensboro, NC seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role serves as the friendly first impression and helps connect clients with the right tax professional.

You will handle check-in, document intake, phone coverage, and teamwork with tax professionals. Evening and weekend availability during tax season is required.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Detail oriented

Office software

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Greensboro, NC seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role serves as the friendly first impression and helps connect clients with the right tax professional.

You will handle check-in, document intake, phone coverage, and teamwork with tax professionals. Evening and weekend availability during tax season is required.