Client Services Receptionist & Scheduling Specialist

H&R Block; Hampton (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block in Hampton is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect them with the right tax professional for their needs. You will schedule clients, help ensure all requests are met in person, over the phone, or virtually, and maintain a clean, organized office with the team.

The role emphasizes strong communication and customer service in a fast-paced environment.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.
• Flexible schedule and willingness to work at multiple locations.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Phone etiquette

Customer service

Multi-tasking

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in Hampton is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect them with the right tax professional for their needs. You will schedule clients, help ensure all requests are met in person, over the phone, or virtually, and maintain a clean, organized office with the team.

The role emphasizes strong communication and customer service in a fast-paced environment.