Client Services Receptionist & Scheduling Specialist

H&R Block, Inc.; Decatur (GA); Vor Ort; USD 17.000 - 21.000; Vollzeit

Zusammenfassung

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer calls, and connect customers with the right tax professional. You’ll schedule appointments, ensure needs are met in person, over the phone, or virtually, and keep the office organized.

You’ll thrive in a fast-paced, customer-focused environment, leveraging Microsoft Office tools and time-management skills to support a smooth client experience at multiple locations.

Qualifikationen

• Experience in a fast-paced environment.
• Prior customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficiency with Microsoft Office.

Aufgaben

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Kenntnisse

Customer service experience

Multi-tasking

Organization

Time management

Computer proficiency

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

Jobbeschreibung

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer calls, and connect customers with the right tax professional. You’ll schedule appointments, ensure needs are met in person, over the phone, or virtually, and keep the office organized.

You’ll thrive in a fast-paced, customer-focused environment, leveraging Microsoft Office tools and time-management skills to support a smooth client experience at multiple locations.