Client Service Specialist – Reception & Scheduling

H&R Block; Owosso (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

None

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients and handle phone inquiries in a fast-paced environment. You will match clients with the best tax professional, schedule appointments, and ensure every client leaves satisfied with in-person, phone, or virtual support.

The role emphasizes strong communication, organization, and customer service skills, with flexibility to work at multiple locations and maintain a clean, welcoming office.

Qualifications

• Experience in a fast-paced environment.
• Customer service background.
• Ability to multi-task and stay organized.
• Proficient with Microsoft Office and basic computer tasks.

Responsibilities

• Answer phones and greet clients in a friendly manner.
• Match clients with the right tax professional.
• Schedule clients as requested by them.
• Assist clients in person, over the phone, or virtually, and keep the office orderly.

Skills

Customer service

Multi-tasking

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients and handle phone inquiries in a fast-paced environment. You will match clients with the best tax professional, schedule appointments, and ensure every client leaves satisfied with in-person, phone, or virtual support.

The role emphasizes strong communication, organization, and customer service skills, with flexibility to work at multiple locations and maintain a clean, welcoming office.