Client Service Specialist – Reception & Scheduling

H&R Block; Aylett (VA); On-site; USD 22,000 - 26,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. The role emphasizes strong customer service in person, on the phone, or virtually, with a focus on scheduling and meeting client needs.

Candidates should have experience in fast-paced environments, good organizational skills, and proficiency with Microsoft Office. Flexibility for scheduling and multiple locations is preferred.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned

Skills

Answer phones

Customer service

Multi-tasking

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. The role emphasizes strong customer service in person, on the phone, or virtually, with a focus on scheduling and meeting client needs.

Candidates should have experience in fast-paced environments, good organizational skills, and proficiency with Microsoft Office. Flexibility for scheduling and multiple locations is preferred.