Client Services & Order Management Specialist

Arvato Bertelsmann; West Jordan (UT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Flexible spending accounts

Tuition reimbursement

Job summary

Arvato Bertelsmann is seeking a Client Services Representative in Utah to manage customer accounts and ensure SLA compliance. You will prepare status reports, assist the Account Manager, and handle order management, inventory updates, and support for both international and domestic clients.

Responsibilities include ensuring timely deliveries, monitoring stock, and coordinating with operations to meet program requirements, while delivering exceptional customer service.

Qualifications

• At least two years of Customer Service experience.
• At least 2 years using Microsoft Office; intermediate to advanced Excel experience.

Responsibilities

• Create deliveries daily and monitor order processing.
• Monitor stock availability to ensure timely order clearance.
• Support account and purchasing team to troubleshoot order issues.
• Manage inventory updates, promotional planning, customer return cases, and inbound planning.
• Coordinate return shipments and communicate order status to customers.
• Prepare and maintain status reports for clients and internal teams.
• Oversee customer accounts to ensure SLAs are met.
• Assist the Account Manager with data and problem-solving.

Skills

Customer Service

Microsoft Office

Education

High School Diploma

Tools

Microsoft Excel

Job description

Arvato Bertelsmann is seeking a Client Services Representative in Utah to manage customer accounts and ensure SLA compliance. You will prepare status reports, assist the Account Manager, and handle order management, inventory updates, and support for both international and domestic clients.

Responsibilities include ensuring timely deliveries, monitoring stock, and coordinating with operations to meet program requirements, while delivering exceptional customer service.