Client Service Manager

Unisys Corporation; Center Square (PA); Presencial; USD 90 000 - 130 000; Tempo integral

Resumo da oferta

Unisys Corporation is seeking a role that provides clear direction to Field Engineering supervisors and teams across multiple locations, ensuring end-to-end support and proactive issue resolution. The position focuses on coordinating with Client Services and Support, monitoring hardware and software availability, and managing procurement to meet client requirements.

The role requires a BA/BS plus 4–6 years of relevant experience or an equivalent mix, with 0–2 years in leadership.

Qualificações

• BA/BS degree and 4–6 years' relevant experience or equivalent combination of education and relevant experience.
• 0–2 years' leadership experience.

Responsabilidades

• Provides clear and concise direction to Field Engineering supervisors and teams across multiple locations.
• Identifies recurring trends, difficult-to-resolve problems and potential issues with new system releases or hardware/software upgrades.
• Ensures end-to-end support to address identified and potential issues.
• Resolves key issues raised by supervisors and teams, referring significant cases to senior colleagues.
• Monitors hardware, software and equipment availability with Client Services & Support to identify gaps and impacts.
• Manages procurement-related activity to ensure on-time delivery and response to client requirements.
• Acts as liaison between clients, end-users and technical teams.
• Assists teams in determining appropriate processes, policies or procedures.
• Establishes overall work processes and priorities.

Conhecimentos

Leadership experience

Stakeholder liaison

Procurement management

Operations planning

Process improvement

Technical problem solving

Formação académica

Bachelor's degree

Descrição da oferta de emprego

What success looks like in this role:

• Provides clear and concise direction on a regular basis to Field Engineering supervisors and teams across multiple locations.
• Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.
• Ensures provision of end-to-end support to address identified and potential issues.
• Resolves key issues raised by supervisors and teams, referring the most significant and complex to technical colleagues or more senior management.
• Together with Client Services & Support colleagues, monitors hardware, software and equipment availability to identify gaps, concerns and other issues with potential business impact.
• Manages procurement-related activity to ensure on time delivery and response to client requirements.
• Acts as liaison between clients, end-users and technical teams.
• Assists supervisors and team members in the determination of appropriate process, policies or procedures.
• Establishes overall work processes and priorities.
• Allocates people, budgets and resources.

You will be successful in this role if you have:

BA/BS degree and 4-6 years' relevant experience OR equivalent combination of education and relevant experience
0-2 years' leadership experience

MUST BE LOCATED IN EAST COAST TIME ZONE

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.