Client Services & Operations Lead

Unisys Corporation; Memphis (TN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Unlimited PTO

401(k) Match

Healthcare

HSA Matching

Learning opportunities

Job summary

Unisys Corporation is seeking a results-oriented leader to guide Field Engineering supervisors and teams across multiple locations in Memphis and beyond. The role emphasizes proactive issue resolution, client liaison, and ensuring end-to-end support for complex deployments.

The successful candidate will bring a BA/BS degree or equivalent experience, with 0–2 years of leadership experience, and a track record of coordinating across diverse teams to meet project timelines and client requirements.

Qualifications

• BA/BS degree or equivalent combination of education and experience.
• 0–2 years of leadership experience

Responsibilities

• Provides direction to Field Engineering supervisors and teams across multiple locations.
• Identifies recurring trends, difficult issues and potential problems with new system releases or upgrades.
• Ensures end-to-end support to address identified and potential issues.
• Resolves key issues and refers complex cases to senior colleagues.
• Monitors hardware, software and equipment availability to identify gaps with potential business impact.
• Manages procurement-related activity to ensure on-time delivery and responsiveness to client requirements.
• Acts as liaison between clients, end-users and technical teams.
• Assists teams in determining appropriate processes, policies or procedures.
• Establishes work processes and priorities.
• Allocates people, budgets and resources.

Skills

Leadership

Stakeholder mgmt

Problem solving

Education

BA/BS degree

Equivalent experience

Job description

Unisys Corporation is seeking a results-oriented leader to guide Field Engineering supervisors and teams across multiple locations in Memphis and beyond. The role emphasizes proactive issue resolution, client liaison, and ensuring end-to-end support for complex deployments.

The successful candidate will bring a BA/BS degree or equivalent experience, with 0–2 years of leadership experience, and a track record of coordinating across diverse teams to meet project timelines and client requirements.