Client Service Manager

Unisys Corporation; Pennsylvania; On-site; USD 85,000 - 120,000; Full time

Job summary

Unisys Corporation is seeking a role focused on directing Field Engineering teams and ensuring end-to-end support across multiple locations. The candidate will identify trends, resolve issues, and liaise with clients and technical teams to ensure smooth system upgrades and hardware/software availability.

Leadership experience is required along with East Coast time zone location. The position emphasizes allocating resources, establishing priorities, and coordinating procurement to meet client

Qualifications

• BA/BS degree or equivalent combination of education and relevant experience.
• 4-6 years' relevant experience.
• 0-2 years' leadership experience.
• Must be located in East Coast time zone.

Responsibilities

• Provide clear direction to Field Engineering supervisors and teams across multiple locations.
• Identify recurring trends, difficult-to-resolve problems and potential issues with new system releases or upgrades.
• Ensure end-to-end support for identified and potential issues.
• Resolve key issues raised by supervisors and teams, escalating as needed.
• Monitor hardware, software and equipment availability to identify gaps with potential business impact.
• Manage procurement-related activity to ensure on-time delivery and respond to client requirements.
• Act as liaison between clients, end-users and technical teams.
• Assist supervisors in determining appropriate processes, policies or procedures.
• Establish overall work processes and priorities; allocate people, budgets and resources.

Skills

Team leadership

Stakeholder communication

Education

BA/BS degree

Job description

What success looks like in this role:

• Provides clear and concise direction on a regular basis to Field Engineering supervisors and teams across multiple locations.
• Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.
• Ensures provision of end-to-end support to address identified and potential issues.
• Resolves key issues raised by supervisors and teams, referring the most significant and complex to technical colleagues or more senior management.
• Together with Client Services & Support colleagues, monitors hardware, software and equipment availability to identify gaps, concerns and other issues with potential business impact.
• Manages procurement-related activity to ensure on time delivery and response to client requirements.
• Acts as liaison between clients, end-users and technical teams.
• Assists supervisors and team members in the determination of appropriate process, policies or procedures.
• Establishes overall work processes and priorities.
• Allocates people, budgets and resources.

You will be successful in this role if you have:

BA/BS degree and 4-6 years' relevant experience OR equivalent combination of education and relevant experience
0-2 years' leadership experience

MUST BE LOCATED IN EAST COAST TIME ZONE

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.