Client Service Manager

Unisys Corporation; California; Sur place; USD 110 000 - 170 000; Plein temps

Résumé du poste

Unisys Corporation is seeking a leadership-focused engineer in California to provide direction to Field Engineering supervisors and teams across multiple locations. The role emphasizes identifying trends, resolving complex issues during system releases or upgrades, and ensuring end-to-end support for identified and potential problems.

The candidate will liaise with Client Services groups, manage procurement-related activity, and allocate resources to meet client requirements.

Qualifications

• BA/BS degree with 4–6 years of relevant experience, or equivalent education/experience.
• 0–2 years leadership experience.
• Must be in West Coast Time Zone.

Responsabilités

• Provides clear and concise direction to Field Engineering supervisors and teams across multiple locations.
• Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware/software upgrades.
• Ensures end-to-end support to address identified and potential issues.
• Allocates people, budgets and resources.

Formation

BA/BS degree

4-6 years relevant experience

Description du poste

What success looks like in this role:

• Provides clear and concise direction on a regular basis to Field Engineering supervisors and teams across multiple locations.
• Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.
• Ensures provision of end-to-end support to address identified and potential issues.
• Resolves key issues raised by supervisors and teams, referring the most significant and complex to technical colleagues or more senior management.
• Together with Client Services & Support colleagues, monitors hardware, software and equipment availability to identify gaps, concerns and other issues with potential business impact.
• Manages procurement-related activity to ensure on time delivery and response to client requirements.
• Acts as liaison between clients, end-users and technical teams.
• Assists supervisors and team members in the determination of appropriate process, policies or procedures.
• Establishes overall work processes and priorities.
• Allocates people, budgets and resources.

You will be successful in this role if you have:

BA/BS degree and 4-6 years' relevant experience OR equivalent combination of education and relevant experience 0-2 years' leadership experience

**MUST BE IN WEST COAST TIME ZONE**

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.