Brokerage Operations & Onboarding Specialist

Aston Carter; United States; Hybrid; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) Plan

Paid time off

Job summary

Aston Carter is seeking an Operations Coordinator to support brokerage operations by reviewing, processing, and auditing high volumes of financial documents. You will help onboarding for new affiliates and maintain precise updates in internal systems and client tracking tools.

The role requires attention to detail, adherence to SLAs, and the ability to work in a deadline-driven environment, with a hybrid on-site schedule in West Des Moines, IA.

Qualifications

• At least 1 year of experience in the financial services industry.
• At least 1 year of experience processing in a high-volume, deadline-driven environment.
• Experience in a processing, accounting, or production-driven environment.
• Strong attention to detail with the ability to audit paperwork and identify items not in good order.
• Proficiency in data entry and processing tasks related to finance, accounting, and brokerage operations.
• Ability to handle accounting and reconciling activities accurately.
• Knowledge of annuities and brokerage processes.
• Familiarity with systems and platforms used in brokerage operations such as Pershing and Salesforce.
• Strong written and verbal communication skills for conducting check-in calls and sending professional emails.
• Ability to manage multiple tasks and priorities in a time-sensitive environment.

Responsibilities

• Review and process documentation for non-registered associates, registered administrative staff, and testing kits independently and within established timeframes.
• Audit paperwork accurately to identify items that are not in good order and take appropriate steps to resolve discrepancies.
• Conduct high-quality check-in calls with newly affiliated individuals to provide support, answer questions, and add value to their onboarding experience.
• Prepare and send professional welcome emails to newly affiliated individuals in alignment with established service level agreements.
• Process transitioning business accurately and in a timely manner to ensure a smooth transfer of accounts and services.
• Contact product companies to request and track change-of-representative updates, and maintain current status on client tracking sheets.
• Update and close all assigned opportunities in Salesforce promptly to prevent backlog and ensure data integrity.
• Perform data entry and processing tasks related to accounting, reconciling, annuities, brokerage, and other financial operations as needed.
• Work effectively in a high-volume, deadline-driven environment while maintaining accuracy and attention to detail.
• Collaborate with team members and other departments to support overall brokerage operations and continuous process improvement.

Skills

Financial services

High-volume processing

Attention to detail

Data entry

Auditing paperwork

Communication skills

Education

Business degree preferred

Tools

Pershing

Salesforce

Job description

Aston Carter is seeking an Operations Coordinator to support brokerage operations by reviewing, processing, and auditing high volumes of financial documents. You will help onboarding for new affiliates and maintain precise updates in internal systems and client tracking tools.

The role requires attention to detail, adherence to SLAs, and the ability to work in a deadline-driven environment, with a hybrid on-site schedule in West Des Moines, IA.