Customer Service Project Lead

Talentify; Enfield (CT); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Job summary

Aston Carter is seeking a Customer Service Project Manager to lead and coordinate customer service projects, including system enhancements and acquisitions, across internal teams. You will drive on-time delivery, scope adherence, and effective stakeholder communication in a fast-paced environment.

The role requires collaboration with Operations, IT, and business partners to ensure processes meet customer service standards and strategic goals.

Qualifications

• 2-4 years of project coordination or project management experience.
• Experience supporting operational, systems, customer service, or contact center initiatives.
• Familiarity with project management tools and methodologies.
• Strong organizational, communication, problem-solving, and risk-management skills.
• Ability to succeed in a fast-paced and evolving environment.

Responsibilities

• Plan and execute customer service system projects, tools, workflows, and improvements.
• Develop and maintain project plans, timelines, milestones, deliverables.
• Coordinate acquisitions: system transitions and service expansions.
• Lead cross-functional meetings and status reporting.
• Support UAT and document defects, enhancements, and updates.

Skills

Project coordination

Process improvement

Project management

Business analysis

Education

High school diploma or equivalent

2-4 years PM experience

Job description

Aston Carter is seeking a Customer Service Project Manager to lead and coordinate customer service projects, including system enhancements and acquisitions, across internal teams. You will drive on-time delivery, scope adherence, and effective stakeholder communication in a fast-paced environment.

The role requires collaboration with Operations, IT, and business partners to ensure processes meet customer service standards and strategic goals.