Client Services Manager - Team Leader & Growth Partner

Colsafety; Houston (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Vision & Dental Insurance

Employee Assistance Program

Paid Time Off

Volunteer PTO

Retirement Plan

Job summary

Colsafety in Houston, TX is seeking a Client Services Manager to lead the Client Services department and drive exceptional customer experiences. You will manage the team, define department goals, and optimize processes, ensuring high-quality interactions across calls, chats, orders, and emails.

The ideal candidate will mentor staff, promote a positive culture, and collaborate with other teams to improve client-facing platforms and overall satisfaction.

Qualifications

• 2–5 years of client-facing, people management experience.
• Bachelor's degree in Business, Marketing, Communications, or related field.
• Strong leadership, mentorship, and communication skills.

Responsibilities

• Oversee all activity within the Client Services department.
• Manage team members and department goals.
• Optimize internal processes, systems, and customer experience.
• Ensure timely responses to calls, orders, chats, emails.
• Collaborate with other teams to improve client-facing platforms.
• Support development and growth opportunities for staff.

Skills

Client experience management

People management

Leadership

Communication skills

Organizational skills

Decision making

Problem solving

Team mentorship

Education

Bachelor's degree in Business or related field

Tools

CRM software

Order management systems

Data analysis tools

Job description

Colsafety in Houston, TX is seeking a Client Services Manager to lead the Client Services department and drive exceptional customer experiences. You will manage the team, define department goals, and optimize processes, ensuring high-quality interactions across calls, chats, orders, and emails.

The ideal candidate will mentor staff, promote a positive culture, and collaborate with other teams to improve client-facing platforms and overall satisfaction.