Client Service Leader: Growth, Renewals & Team Coaching

Arthur J. Gallagher & Co. (AJG); Houston (TX); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Global reach with local impact

Job summary

Gallagher Benefit Services in Houston is seeking a client service leader to guide daily operations across an account group. You will work with branch leaders and production partners on renewals, client retention, and ensuring client satisfaction, while coaching colleagues and removing roadblocks to support learning and growth.

The role emphasizes spotting efficiency improvements, protecting existing business, and seeking growth opportunities aligned with client needs.

Qualifications

• Bachelor's degree with 5+ years client service and/or claims management experience.
• High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.

Responsibilities

• Guide the team’s day-to-day work and help keep service consistent across your account group.
• Work with branch leaders and production partners on renewals, client retention, and client satisfaction.
• Help spot ways to improve how work gets done, support margin goals, and make sure the team has what it needs to serve clients well.
• Coach colleagues, help remove roadblocks, and build a culture where people share ideas and keep learning.
• Help protect existing business and look for ways to grow accounts when it fits the client’s needs.

Skills

Client service

Claims management

Supervisory experience

Education

Bachelor's degree with 5+ years client service/claims management

High School degree/GED with 10+ years client service/claims management

Job description

Gallagher Benefit Services in Houston is seeking a client service leader to guide daily operations across an account group. You will work with branch leaders and production partners on renewals, client retention, and ensuring client satisfaction, while coaching colleagues and removing roadblocks to support learning and growth.

The role emphasizes spotting efficiency improvements, protecting existing business, and seeking growth opportunities aligned with client needs.