Client Experience Manager

Colsafety; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Vision & Dental insurance

EAP (Employee Assistance Program)

Paid time off (PTO)

Volunteer PTO

Retirement plan

Job summary

Colsafety is seeking a Client Services Manager in Dallas, TX to lead the Client Services department, oversee team performance, and drive exceptional customer experiences. You will own processes, systems, and collaboration with other teams to meet department goals and growth opportunities.

The ideal candidate has 2–5 years in a client-facing, people-management role, plus a Bachelor's in a related field. You will mentor staff, uphold company values, and ensure smooth daily operations across

Qualifications

• 2–5 years of experience in a client-facing, people management role.
• Bachelor's degree in Business, Marketing, Communications, or related field preferred.
• Demonstrated leadership and development abilities.

Responsibilities

• Oversee activity within the Client Services department and manage team members to hit goals.
• Own and optimize internal processes, systems, and customer-experience aspects in collaboration with other teams.
• Ensure high-quality customer interactions and timely responses to calls, orders, chats, and emails.

Skills

Client management

Leadership

Communication

Process improvement

Cross-functional collaboration

Education

Bachelor's degree

Job description

Colsafety is seeking a Client Services Manager in Dallas, TX to lead the Client Services department, oversee team performance, and drive exceptional customer experiences. You will own processes, systems, and collaboration with other teams to meet department goals and growth opportunities.

The ideal candidate has 2–5 years in a client-facing, people-management role, plus a Bachelor's in a related field. You will mentor staff, uphold company values, and ensure smooth daily operations across