Client Experience Leader

FlightSafety International; Houston (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

FlightSafety International in Houston seeks a Manager, Client Experience to oversee client services and scheduling, ensuring a continuous positive client experience. You will lead a cross-functional team, analyze budgets, and implement process improvements to enhance service quality.

The role requires a bachelor’s degree or 5+ years in a customer leadership role with management experience, plus strong English communication and supervisory skills. Equal opportunity employer.

Qualifications

• Bachelor’s degree required; 5+ years in a customer leadership role may substitute the degree.
• 1–3 years of management experience leading a customer support team required or substitutable.
• Strong customer service, communication, and interpersonal skills essential.
• Ability to analyze data, forecast budgets and report to leadership.

Responsibilities

• Lead and supervise the Customer Support Team to deliver exceptional service.
• Collaborate with cross-functional units to support FlightSafety’s vision.
• Analyze budgets and financial reports and present to leadership.
• Implement process changes and monitor compliance with QA systems.
• Manage customer retention activities and training requirements.
• Mentor, train and develop department staff and track performance.

Skills

Customer service

Leadership

Team supervision

Budgeting & forecasting

Communication

Data analysis

Microsoft Office

English fluency

Education

Bachelor's degree

Tools

MS Excel

MS Word

PowerPoint

Job description

FlightSafety International in Houston seeks a Manager, Client Experience to oversee client services and scheduling, ensuring a continuous positive client experience. You will lead a cross-functional team, analyze budgets, and implement process improvements to enhance service quality.

The role requires a bachelor’s degree or 5+ years in a customer leadership role with management experience, plus strong English communication and supervisory skills. Equal opportunity employer.