Client Services Manager - Senior Care Onboarding & Growth

Senior Helpers - Galloway Parent; Greenwood (IN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) matching

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Life Insurance

Bonus structure

Job summary

Senior Helpers of Greenwood is seeking a Client Service Manager to lead and grow our in-home client services across Greenwood and surrounding areas. You will convert leads, retain clients, and drive growth in care hours while ensuring high-quality service.

The role requires 3+ years in customer service/management, strong organization, excellent communication, and comfort with Microsoft Office; you will coordinate with the scheduler and care team to enhance client outcomes.

Qualifications

• 3+ years’ experience in customer service, client services and management, sales, and account management experience.
• Exceptional organizational skills, attention to detail, and the ability to prioritize in a changing environment.
• Excellent verbal communication and follow-up skills and the ability to quickly build rapport with prospects, clients, and client families.
• Ability to learn software programs quickly.
• Proficiency in Microsoft Word, Excel, Internet, and Outlook

Responsibilities

• Create and implement an onboarding process for new clients requesting services.
• Respond to all service inquiry calls and conduct follow-up communications with leads to meet client conversion targets.
• Be the main contact for introductions, first days of service calls, and visits for new clients and their families within the clients’ first 30-90 days of services.
• Determine the service offerings needed to enhance seniors’ quality of life.
• Complete assessments and re-assessments using LIFE Profile.
• Spend approximately two to three days in the field reassessing clients and managing client visits in the hospital, rehabs, facilities, etc.
• Complete quality assurance checks on a recurring basis to assess the quality of services and client/family satisfaction.
• Monitor online reviews from existing clients and their families to identify service improvement opportunities and implement changes to improve services provided.
• Adapt and communicate the client care plans as needed.
• Communicate with Scheduler and Care Team Manager to adjust caregiver client assignments as needed.
• Update the client retention dashboard on a weekly basis and create a plan for replacing lost hours and proactive care management on a weekly basis.
• Generate internal growth each month consistent with company goals.
• Proactively prevent and resolve problems and issues reported.

Job description

Senior Helpers of Greenwood is seeking a Client Service Manager to lead and grow our in-home client services across Greenwood and surrounding areas. You will convert leads, retain clients, and drive growth in care hours while ensuring high-quality service.

The role requires 3+ years in customer service/management, strong organization, excellent communication, and comfort with Microsoft Office; you will coordinate with the scheduler and care team to enhance client outcomes.