Client Services & Care Team Leader

Senior Helpers of Pelham, AL; Pelham (AL); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Paid vacation and holidays

ZayZoon Pay Advance- Get paid same-day

LifeMart employee discount marketplace

Job summary

Senior Helpers of Pelham, AL is seeking a Client Services & Care Team Manager to oversee day-to-day coordination of clients and the caregiving team. This hands-on leadership role emphasizes excellent client service and building a reliable caregiver staff.

The ideal candidate has home-care or healthcare operations experience and a passion for building a growing home-care organization. The role includes managing staff, coordinating starts, monitoring service hours, handling client concerns, and

Qualifications

• Minimum 2 years of experience in healthcare, home care, staffing, scheduling, medical-office operations, client services, or related field preferred.
• Previous supervisory or team-lead experience preferred.
• Home-care experience is a significant plus.
• Experience with WellSky or similar healthcare scheduling software is a plus.
• Strong computer, telephone, written communication, and organizational skills required.

Responsibilities

• Serve as a primary point of contact for clients and families regarding routine service needs.
• Coordinate new-client starts and ensure schedules are properly staffed.
• Conduct regular client follow-ups and help maintain high client satisfaction.
• Maintain accurate client information and documentation in homecare software (WellSky).
• Monitor authorized service hours and communicate potential scheduling or authorization issues before they become problems.
• Escalate significant client concerns to the Owner when appropriate.
• Manage caregiver schedules and ensure appropriate client/caregiver matching.
• Proactively identify and address open shifts and potential coverage gaps.
• Be willing and able to personally provide client care and cover caregiver shifts when necessary.
• Manage caregiver call-outs and coordinate replacement coverage.
• Communicate schedule changes clearly and promptly.
• Monitor caregiver attendance, punctuality, reliability, and performance.
• Address routine caregiver performance concerns through coaching and accountability.
• Maintain caregiver availability information.
• Help ensure sufficient caregiver coverage for current clients and anticipated new clients.
• Coordinate after-hours/on-call staffing needs according to company procedures.
• Assist with maintaining an active caregiver recruiting pipeline.
• Screen caregiver applicants and coordinate interviews.
• Assist with onboarding, orientation, background screening, and training requirements.
• Help maintain a pool of qualified caregivers who are ready to work.
• Build positive relationships with caregivers while maintaining clear performance expectations and accountability.

Skills

Client services

Team leadership

Healthcare scheduling

Communication

Education

High school diploma or equivalent

College education preferred

Tools

WellSky

Job description

Senior Helpers of Pelham, AL is seeking a Client Services & Care Team Manager to oversee day-to-day coordination of clients and the caregiving team. This hands-on leadership role emphasizes excellent client service and building a reliable caregiver staff.

The ideal candidate has home-care or healthcare operations experience and a passion for building a growing home-care organization. The role includes managing staff, coordinating starts, monitoring service hours, handling client concerns, and