Senior Care Operations Leader

Senior Helpers of Annapolis; Arnold (MD); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Paid holidays

401(k) company matching

Pay On Demand

Health Insurance

Dental Insurance

Vision Insurance

Short term & Long-term Disability

Life Insurance

Professional development

Job summary

Senior Helpers of Annapolis is seeking a dedicated Client Services and Operations Manager to lead client services, caregiver coordination, and on-call support. You will drive scheduling, onboarding, and performance reviews in a collaborative, mission-driven environment.

You will partner with sales, office staff, and marketing to ensure exceptional care for seniors while maintaining strong margins and professional standards.

Qualifications

• Prior experience in the senior home care industry.
• Proficiency with Microsoft 365 applications (Outlook, Word, Excel, Teams).
• Experience with WellSky and Hireology (preferred).
• Strong organizational and time-management skills with the ability to balance priorities.
• Excellent communication and relationship-building skills.
• Demonstrated ability to manage performance, accountability, and operational metrics.
• Comfort with on-call responsibilities and occasional non-traditional work hours.
• Maintain professionalism, confidentiality, and consistency in high-pressure situations.

Responsibilities

• Oversee client services management to ensure commitments are met and client satisfaction.
• Achieve 100% fill-rate through scheduling, resources, and team collaboration.
• Onboard new clients quickly with Strategic Scheduling.
• Conduct 1:1 caregiver performance reviews and client satisfaction checks.
• Ensure effective introductions and clear communication with staff and leadership.
• Monitor billing and payroll rates to maintain strong gross margins.
• Collaborate with Business Development for smooth sales-to-service transitions.
• Coordinate caregiver hiring, interviewing, and onboarding with the Office Manager.
• Lead in-person interviews and align offers with company goals.
• Coordinate with Marketing on caregiver/client content and feedback.

Skills

Client services

Care coordination

Scheduling

Operations management

Microsoft 365

Communication

On-call

Tools

WellSky

Hireology

Job description

Senior Helpers of Annapolis is seeking a dedicated Client Services and Operations Manager to lead client services, caregiver coordination, and on-call support. You will drive scheduling, onboarding, and performance reviews in a collaborative, mission-driven environment.

You will partner with sales, office staff, and marketing to ensure exceptional care for seniors while maintaining strong margins and professional standards.