Care Team Operations Leader for Client Services

Senior Helpers; Pelham (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Senior Helpers in Pelham, AL is seeking a Client Services & Care Team Manager to oversee day-to-day coordination of clients and caregivers. This hands-on leadership role requires exceptional organization, proactive communication, and the ability to manage client service and caregiver scheduling to ensure continuity of care.

The ideal candidate will have experience in home care, healthcare operations, staffing, or related environments.

Qualifications

• Must be willing and able to perform caregiver duties and provide direct client care when necessary.
• Minimum 2 years of experience in healthcare, home care, staffing, scheduling, medical-office operations, client services, or a related field preferred.
• Previous scheduling or workforce coordination experience strongly preferred.

Responsibilities

• Serve as a primary point of contact for clients and families regarding routine service needs.
• Coordinate new-client starts and ensure schedules are properly staffed.
• Conduct regular client follow-ups and help maintain high client satisfaction.
• Respond promptly and professionally to client concerns and service changes.
• Maintain accurate client information and documentation in homecare software (WellSky).
• Monitor authorized service hours and communicate potential scheduling or authorization issues before they become problems.
• Escalate significant client concerns to the Owner when appropriate.
• Manage caregiver schedules and ensure appropriate client/caregiver matching.
• Proactively identify and address open shifts and potential coverage gaps.
• Be willing and able to personally provide client care and cover caregiver shifts when necessary to maintain continuity of care, including occasional urgent or last-minute coverage.
• Manage caregiver call-outs and coordinate replacement coverage.
• Communicate schedule changes clearly and promptly.
• Monitor caregiver attendance, punctuality, reliability, and performance.
• Address routine caregiver performance concerns through coaching and accountability.
• Maintain caregiver availability information.
• Help ensure sufficient caregiver coverage for current clients and anticipated new clients.
• Coordinate after-hours/on-call staffing needs according to company procedures.
• Assist with maintaining an active caregiver recruiting pipeline.
• Screen caregiver applicants and coordinate interviews.
• Assist with onboarding, orientation, background screening, and training requirements.
• Help maintain a pool of qualified caregivers who are ready to work.
• Build positive relationships with caregivers while maintaining clear performance expectations and accountability.

Skills

Organizational skills

Communication

Problem solving

Attention to detail

Client relations

Scheduling software

Tools

WellSky

Job description

Senior Helpers in Pelham, AL is seeking a Client Services & Care Team Manager to oversee day-to-day coordination of clients and caregivers. This hands-on leadership role requires exceptional organization, proactive communication, and the ability to manage client service and caregiver scheduling to ensure continuity of care.

The ideal candidate will have experience in home care, healthcare operations, staffing, or related environments.