Client Care Manager – Growth & Quality

Synergy HomeCare; Hilton Head Island (SC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Bonus structure with upside potential

Health, dental, and vision

Job summary

Synergy HomeCare is seeking a Client Care Manager to oversee client-related activities, including inquiry management, intake, client care, and quality assurance. The role involves leading a positive office culture, maintaining client files, and enhancing client satisfaction and revenue growth.

The ideal candidate has supervisory experience in home care, exceptional communication, and proficiency with scheduling software and CRM systems, with a willingness to assist after hours and weekends.

Qualifications

• Two years supervisory or management experience in home care or other health-related setting (preferred).
• Exceptional customer service skills.
• At least two years experience in healthcare or home care, working with elderly/disabled.

Responsibilities

• Care consultations
• Client communication
• Home/Quality Assurance visits
• Customer service and service recovery
• Collaborate with the office
• Assist with inbound calls from clients and care professionals
• Support referral partners/marketing events as needed
• Recommend additional service hours when needed
• Willingness to work after hours and on weekends
• Weekly reporting of accountabilities

Skills

Supervisory experience

Healthcare experience

Customer service

Scheduling software

CRM software

AI in healthcare

Time management

Communication skills

Team leadership

Tools

Excel

PowerPoint

Google Suite

Job description

Synergy HomeCare is seeking a Client Care Manager to oversee client-related activities, including inquiry management, intake, client care, and quality assurance. The role involves leading a positive office culture, maintaining client files, and enhancing client satisfaction and revenue growth.

The ideal candidate has supervisory experience in home care, exceptional communication, and proficiency with scheduling software and CRM systems, with a willingness to assist after hours and weekends.