Home Care Client Success Partner

Senior Helpers Baltimore and Central Maryland; Maryland; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Benefits

Office-based role with local travel

Job summary

Senior Helpers Baltimore & Central Maryland is seeking a Client Care Coordinator to own a portfolio of client relationships across Baltimore and Central Maryland, guiding families from inquiry through enrollment and start of care.

You will coordinate with scheduling, nursing and caregivers, deliver non-clinical assessments, and ensure smooth onboarding while driving retention and growth. Regular local travel is required.

Qualifications

• Bachelor’s degree preferred in healthcare administration, social work, gerontology, human services, business, nursing, sales or a related field.
• Experience with home care, healthcare, or senior services is preferred.
• Strong communication and organizational skills; ability to manage multiple priorities.
• Proficiency with Microsoft Office and CRM or scheduling systems.

Responsibilities

• Respond promptly to inquiries and guide families from inquiry to enrollment.
• Lead caregiver introductions, first-day and first-month follow-ups, and client visits.
• Develop and maintain client service plans with leadership and clinical staff.
• Maintain accurate records in WellSky and other systems; support billing queries and audits.
• Represent Senior Helpers professionally with families and community partners.

Education

Bachelor’s degree in healthcare administration, social work, gerontology, human services, business, nursing, sales or a related field

Tools

WellSky

CRM systems

Microsoft Office

Job description

Senior Helpers Baltimore & Central Maryland is seeking a Client Care Coordinator to own a portfolio of client relationships across Baltimore and Central Maryland, guiding families from inquiry through enrollment and start of care.

You will coordinate with scheduling, nursing and caregivers, deliver non-clinical assessments, and ensure smooth onboarding while driving retention and growth. Regular local travel is required.