Senior Care Client Success Coordinator

Senior Helpers of Portage/Geauga; Aurora (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Quantum Health & Wellness: 100% FREERx

Bonus opportunities

Varied Discount Programs

Job summary

Senior Helpers of Portage/Geauga is seeking a Client Services Coordinator to support the Client Services Director in growing and coordinating in-home care services. You will convert leads to assessments, retain clients, and manage hours from existing clients through proactive interaction and reassessments.

Daily duties include communicating with the Care Team, scheduling visits, and ensuring high levels of client and family satisfaction, while maintaining confidentiality and accurate records.

Qualifications

• Must have a high school diploma or equivalent and a medical certification if applicable.
• At least 2 years in customer service, healthcare, senior care, or client relationships.
• Background check and fingerprinting required.
• Valid driver's license, vehicle and insurance.
• Proficient with computers and Microsoft Office, able to learn new software quickly.
• Strong verbal communication, especially by phone, with ability to follow up.

Responsibilities

• Convert leads into assessments and book follow-up visits.
• Retain clients and manage growth of hours from current clients.
• Visit clients to assess service quality and satisfaction across care settings.
• Develop, implement and update client care plans with the team.
• Communicate with scheduler and care team on staffing changes.
• Review aging leads and referrals to maintain a steady assessment pipeline.
• Support Director in completing assessments and reassessments using LIFE Profile.
• Collaborate with clients, families, and staff to adjust plans and services.

Skills

Organizational skills

Phone skills

Customer service

Communication

Independent work

Education

High school diploma or equivalent

Medical Assistant or LPN certificate

Tools

WellSky EMR

Microsoft Office

Job description

Senior Helpers of Portage/Geauga is seeking a Client Services Coordinator to support the Client Services Director in growing and coordinating in-home care services. You will convert leads to assessments, retain clients, and manage hours from existing clients through proactive interaction and reassessments.

Daily duties include communicating with the Care Team, scheduling visits, and ensuring high levels of client and family satisfaction, while maintaining confidentiality and accurate records.