University Mailroom Specialist: Customer Care & Logistics

Confidential Company; Virginia; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Career growth

Learning & Development

Paid time off

Bonuses for referrals

Benefits package

Job summary

Confidential Company is seeking a Client Services Associate to deliver reliable, customer-focused mail and package services to students, faculty, staff, and university departments. The role supports daily mailroom operations including receiving, sorting, processing, tracking, and distributing mail.

The ideal candidate will have strong organizational skills, attention to detail, professionalism, and a commitment to exceptional customer service in a university environment.

Qualifications

• High school diploma or GED is required.
• Experience in customer service, mail services, or shipping preferable.
• Strong verbal and written communication skills.
• Proficiency with data entry, email, and package tracking systems.
• Ability to work independently and in a team.

Responsibilities

• Receive, sort, scan, and process incoming mail and packages.
• Verify package information and enter tracking details.
• Notify recipients when items are available for pickup.
• Assist with inquiries related to mail, pickups, and shipments.
• Maintain records of mail movement and customer interactions.
• Prepare outgoing mail and packaging with proper labeling and documentation.

Skills

Verbal communication

Written communication

Data entry

Mail tracking systems

Multitasking

Organizational skills

Team collaboration

Confidentiality

Customer service

Education

High school diploma or GED

Tools

Package tracking systems

Email clients

Basic computer software

Job description

Confidential Company is seeking a Client Services Associate to deliver reliable, customer-focused mail and package services to students, faculty, staff, and university departments. The role supports daily mailroom operations including receiving, sorting, processing, tracking, and distributing mail.

The ideal candidate will have strong organizational skills, attention to detail, professionalism, and a commitment to exceptional customer service in a university environment.