Client Services & Mailroom Specialist

SPS North America; Herndon (VA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Paid Time Off

Benefits Package

Job summary

SPS North America in Herndon, VA seeks a Mailroom Associate to deliver prompt mail handling and exceptional service to employees. You will process inbound/outbound mail, operate postage and copy equipment, manage records, and assist with shipping/receiving tasks across the client services center.

The role requires a High School Diploma or equivalent and 2+ years of experience, with strong communication, organizational skills, and the ability to work independently and as part of a team.

Qualifications

• High School Diploma or equivalent required.
• 2+ years prior work experience preferred.
• Ability to work assigned work hours determined by manager.
• Flexible, Adaptable, and Dependable.
• A Team Player.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems required for functions of position.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.

Responsibilities

• Provides 5-star customer service to all employees (in all forms of communication).
• Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.
• Operates mail machines including the postage meter, photocopying machine, and mail folding and inserting machine.
• Maintains records of receipt, mailing dates, and other required information.
• Manages outgoing mail/package transactions.
• Performs duties associated with shipping and receiving of materials.
• Notifies employees upon receipt of inbound deliveries.
• Distributes mail/packages to company personnel.
• Acts as point of contact for company personnel on mail/package inquiries.
• Submit work orders for certain requests.
• Maintains the Business Service Center area in a neat and orderly fashion.
• Monitors level of office supplies on the floor and replenishing and orders accordingly.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains back-up and providing guidance on policies and procedures.
• Determines what additional support is needed when handling sensitive inquiries.
• Provides exceptional customer service to client.
• Provides reception or concierge coverage as needed.

Skills

Customer service

Communication

Time management

Team player

Organizational skills

Education

High School Diploma or equivalent

2+ years work experience

Tools

MS Office Suite

MFD equipment

Job description

SPS North America in Herndon, VA seeks a Mailroom Associate to deliver prompt mail handling and exceptional service to employees. You will process inbound/outbound mail, operate postage and copy equipment, manage records, and assist with shipping/receiving tasks across the client services center.

The role requires a High School Diploma or equivalent and 2+ years of experience, with strong communication, organizational skills, and the ability to work independently and as part of a team.