Client Services & Logistics Delivery Specialist

Apply now!; Texas; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

401(k) match

Paid Time Off

Flexible Spending Accounts

Employee Assistance Program

Tuition Reimbursement

Job summary

Arvato, a leading global 3PL provider, seeks a Client Services Representative to manage customer accounts and ensure SLA compliance. You will prepare status reports, adjust schedules, and support the Account Manager with technical advice and problem-solving for both international and domestic clients.

You will handle orders, inventory updates, and customer support activities while collaborating with the purchasing and operations teams to meet program requirements.

Qualifications

• At least two years of customer service experience.
• At least 2 years using Microsoft Office; intermediate to advanced Excel experience.

Responsibilities

• Create deliveries daily and monitor order processing.
• Monitor stock availability to ensure timely order clearance.
• Support account and purchasing team to troubleshoot order issues.
• Manage inventory updates, promotional planning, customer return cases, and inbound planning.
• Communicate with customers on order status and expected delivery dates.
• Prepare and maintain status reports for client, management, and internal communications.
• Oversee customer accounts to ensure SLAs are met.
• Assist the Account Manager in providing data, advice, and resolving problems.
• Continuous involvement and support with departmental process improvements
• Participate in business reviews with the customer.
• Work closely with operations to ensure program requirements are met.

Skills

Customer service

Microsoft Excel

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Arvato, a leading global 3PL provider, seeks a Client Services Representative to manage customer accounts and ensure SLA compliance. You will prepare status reports, adjust schedules, and support the Account Manager with technical advice and problem-solving for both international and domestic clients.

You will handle orders, inventory updates, and customer support activities while collaborating with the purchasing and operations teams to meet program requirements.