Care Coordination & Scheduling Specialist

Dignity Health; Phoenix (AZ); On-site; USD 25,000 - 30,000; Full time

Job summary

Saint Joseph’s Hospital and Medical Center (SJHMC) in Phoenix, AZ seeks a Patient Services Professional to be the welcoming voice and centralized administrative support, driving smooth patient experiences and clinic operations.

Responsibilities include managing calls, registrations, referrals, authorizations, pre-registrations, and other clerical tasks while maintaining confidentiality of patient information and delivering accurate service across providers.

Qualifications

• Must have experience with computer systems and web-based applications.
• Strong communication and organizational skills are required.
• Experience in a patient-focused healthcare environment is preferred.

Responsibilities

• Schedule and register patient appointments and provide information (addresses, hours, other departments).
• Process phone, fax, email, and other communications with accuracy and speed.
• Assist new members with introductions to services and provider availability.
• Update patients on referral or authorization statuses.
• Answer and screen a high volume of incoming calls professionally; schedule/cancel appointments for multiple providers.
• Follow phone scripts and scheduling criteria within department guidelines.
• Explain pre-procedure instructions and other preparation requirements to patients and ordering physicians.

Skills

Computer systems experience

Education

High School Graduate

Some college

1 year of higher education

Job description

Saint Joseph’s Hospital and Medical Center (SJHMC) in Phoenix, AZ seeks a Patient Services Professional to be the welcoming voice and centralized administrative support, driving smooth patient experiences and clinic operations.

Responsibilities include managing calls, registrations, referrals, authorizations, pre-registrations, and other clerical tasks while maintaining confidentiality of patient information and delivering accurate service across providers.