Bilingual Intake & Eligibility Specialist

JEWISH FAMILY AND CHILDRENS SERVICE INC; Mesa (AZ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Generous paid time off / sick time

Employee Assistance Program

Eligibility for Loan Forgiveness in多很多

Job summary

Jewish Family and Children\'s Service Inc. in Mesa, AZ seeks an Intake Specialist to support the Customer Service Referral Center.

You will handle incoming calls, verify eligibility, and schedule initial intake appointments for behavioral health and medical services. Responsibilities include confirming service availability and funding, creating referral documents in NextGen EMR, and coordinating referrals across sites.

Qualifications

• High School diploma or GED required.
• Minimum 18 years of age.
• Bilingual in Spanish & English strongly preferred (pay differential).
• Eligibility & Enrollment experience preferred.
• Experience with DCS preferred.
• Experience with NextGen EMR preferred.

Responsibilities

• Receives incoming calls and directs inquiries to appropriate resources.
• Determines whether requested services are available.
• Determines funding source availability for services.
• Schedules client appointments and verifies funding data.
• Creates Referral Demographic documents in the EHR system.
• Scans and emails referral information to relevant sites.
• Remains aware of intake capacity limits and assists clients with external resources.
• Performs other related tasks as assigned.
• Schedules transportation when necessary.
• Conducts reminder calls for appointments.

Skills

Bilingual (Spanish/English)

Customer service experience

Call center experience

Education

High School diploma or GED

Tools

NextGen EMR

Job description

Jewish Family and Children\'s Service Inc. in Mesa, AZ seeks an Intake Specialist to support the Customer Service Referral Center.

You will handle incoming calls, verify eligibility, and schedule initial intake appointments for behavioral health and medical services. Responsibilities include confirming service availability and funding, creating referral documents in NextGen EMR, and coordinating referrals across sites.