Hybrid Client Engagement Specialist: Front Desk & Scheduling

Jewish Board of Family and Children's Services; New York (NY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

The Jewish Board is seeking a Client Engagement Specialist to support outpatient clinics and CCBHC programs. You will greet clients, schedule appointments, collect co-pays, and manage front office duties in a hybrid work setting.

Responsibilities include coordinating with clinicians and telehealth teams, logging notes, and ensuring smooth patient flow. Strong customer service, organization, and communication are essential.

Qualifications

• BA in related healthcare field or minimum two years related work experience preferred.
• Ability to work well with others and as part of a team.
• Ability to work autonomously as needed in a hybrid (remote and in-person) work setting.
• Experience working under pressure in a multi-tasking, fast paced environment.
• Ability to communicate effectively and appropriately with clients, colleagues and other Jewish Board staff.

Responsibilities

• Answer, return, and screen calls/requests; collect and scan documentation and co-pays as required.
• Check clients in/out as required; schedule and confirm appointments via main reception line.
• Schedule appointments for existing clients; ensure communication is documented in the chart.
• Enter data into scheduler and send confirmations by preferred communication method.
• Coordinate with clinic staff, therapists and psychiatric providers; manage virtual waiting rooms and alerts.
• Assist with returning voicemails for other clinics and incoming calls.
• Possibly support with in-person check-ins and routine office tasks.

Skills

Customer service

Teamwork

Communication

Attention to detail

Organizational skills

Autonomy

Education

BA in healthcare field

Tools

Microsoft Office

Zoom

Microsoft Teams

Netsmart/MyAvatar

Dayforce

NFocus

Avaya

Tableau Dashboards

Job description

The Jewish Board is seeking a Client Engagement Specialist to support outpatient clinics and CCBHC programs. You will greet clients, schedule appointments, collect co-pays, and manage front office duties in a hybrid work setting.

Responsibilities include coordinating with clinicians and telehealth teams, logging notes, and ensuring smooth patient flow. Strong customer service, organization, and communication are essential.