Onsite Client Service Supervisor - Lead & Grow

SPS North America

Seattle (WA)

On-site

USD 36,000 - 47,000

Full time

3 days ago

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Benefits offered by this job

Career Growth

Learning & Development

We Recognize Talent

Paid Time Off

Bonuses

Comprehensive Benefits

Job summary

SPS North America is seeking a Client Service Supervisor (CSS) to be onsite and oversee daily service delivery, drive client satisfaction, and ensure operational excellence across assigned sites. The CSS partners with the Client Service Manager and leadership to deliver services professionally and efficiently in line with client expectations.

You will lead onsite staff, ensure contract requirements are met, manage KPIs and safety standards, and maintain strong client relationships through

Qualifications

Minimum of 3+ years of experience in relationship management, customer service, or operational management.
Bachelor's degree preferred; high school diploma or equivalent required.

Responsibilities

Oversee daily service delivery and client requests; ensure they are received, delegated, tracked, and completed.
Lead onsite staff and manage performance to meet client expectations.
Ensure KPIs and SLAs are consistently met or exceeded; monitor monthly/quarterly reviews with clients.
Coach, develop, and mentor employees; provide performance feedback and evaluations.
Monitor payroll, billing, and accounts receivable deadlines; manage budget and proforma P&L.
Maintain site safety, governance, and compliance with SPS policies and procedures.