Client Services Lead: Front Office & Mail Operations

SPS; Seattle (WA); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

Career Growth

Learning & Development

Paid Time Off

Bonuses

Medical, Dental, Vision

401k w/ matching

Job summary

SPS in Seattle is seeking a Client Services Lead to oversee office and mail services, coordinate shipments, manage supplies, and support front-of-office operations, ensuring a professional and efficient service environment for SPS employees.

The role requires strong communication, multitasking, and leadership to train back-up staff, build relationships with internal teams, and maintain a clean, organized Business Service Center.

Qualifications

• High School Diploma or equivalent.
• 2+ years work experience preferred.
• 1+ year of lead experience preferred.
• Ability to work hours determined by manager.
• Excellent organizational and time management skills.
• Analytical abilities and problem-solving aptitude.
• Strong written and verbal communication skills.
• Ability to learn computer-based systems.

Responsibilities

• Provide 5-star customer service to all employees.
• Manage inbound/outbound mail and shipping activities.
• Oversee mail/package distribution to personnel.
• Maintain and replenish office supplies.
• Perform light maintenance and cleaning tasks.
• Support front-of-office coverage as needed.
• Train back-up staff on policies and procedures.

Skills

Customer service

Communication

MS Office

Multitasking

Organizational skills

MFD knowledge

Shipping/receiving

Leadership

Problem solving

Education

High School Diploma

Tools

Chain of custody software

Copy/Print equipment

Job description

SPS in Seattle is seeking a Client Services Lead to oversee office and mail services, coordinate shipments, manage supplies, and support front-of-office operations, ensuring a professional and efficient service environment for SPS employees.

The role requires strong communication, multitasking, and leadership to train back-up staff, build relationships with internal teams, and maintain a clean, organized Business Service Center.